MyPosti

The opportunity

Posti app is one of the cornerstones of Posti’s digital business, but was in need of an overhaul. Their vision was to become a modern delivery and fulfilment company, with its OmaPosti (MyPosti) service allowing customers to manage letters, bills, e-voices, packages, tracking, returns and payments directly from one convenient place – within an app.

Qvik's role

We were already in partnership with Posti across a range of key projects. First coming onboard with the OmaPosti Payment Gateway soon after its initial release in 2017, and collaborating closely on the OneAccount. The trust and cooperation was in place and set to continue.

The solution

We worked with Posti to prioritise customer-centricity as one of four key pillars for its updated strategy. Using Qvik’s expertise in UX & UI Design, backend and frontend development and continuous support services, we redesigned the user interface and developed the new app.

The outcome

Service improvements were quickly reflected in both user numbers and ratings. OmaPosti’s App store rating went from 1.8 to 4.4 stars. Monthly users increased to 904K. The update unified the look & feel of Posti’s digital services and enabled a truly personalised service with all payment-related functionalities harmonised for every user. This seamless OmaPosti digital platform opened up a number of new business opportunities for Posti, and the app also won the top prize in the World Post and Parcel Award 2020.

"Based on my experiences I can say that our collaboration with Qvik has been accessible, open, transparent, smart, adaptive and to the point."

Daniel Wentz

Electrolux

Head of Group Digital Product

"The Qvikies fit in so well, I can hardly tell them apart from our in-house team any more. They are so deeply involved with our work that I don’t even think about them as consultants any more. Our cooperation has been fantastic all round."

Janne Kallio

Suunto

Head of Partner Product Management

“We know the banking business, but Qvik’s fresh perspective and knowledge of other industries was valuable. It takes class and skill to create a smooth user experience that combines the financial sector’s regulatory requirements with a clear and simple customer experience. This was precisely what we were able to achieve together with Qvik.”

Mika Käyhkö

Savings Bank Group

Head of Digital Security

DesignE-commerceWeb Development